Job Details

MetLife is seeking a US-based Customer Care Supervisor to lead a remote team delivering high-quality service across MetLife products. You will coach associates, monitor performance, and ensure adherence to ERISA, HIPAA, and internal standards.

The role emphasizes engagement, agility, and cross-functional collaboration with recruiting and partners. The position offers a home-office setup with periodic office visits for events, training, and continuity planning, supporting a culture of excellence