Job Details

Veterinary Receptionist (Care Coordinator) - Healthy Paws Veterinary Center PetVet Care Centers' Healthy Paws Veterinary Center is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:Local autonomy with national supportCareer mobility and development opportunitiesA collaborative, inclusive environment where your wellbeing comes firstYou care for pets. We care for you.Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.Healthy Paws Veterinary Center in Little Elm, TX lives up to its mission-driven name — pursuing wellness for every patient through a comprehensive range of services including wellness exams, diagnostics, dermatology, surgery, dental care, and professional grooming, all within a practice that prioritizes continuity of care by scheduling pets with the same doctor whenever possible. Serving clients across Little Elm, Frisco, and the surrounding North Dallas communities 6 days a week, the team combines small-practice warmth with modern capabilities and a genuine commitment to building personalized, lasting relationships.Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations.Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.Handles basic medical emergencies for pets and owners, ensuring safety and well-being.Assists with medication pickups, inquiries, and provides information about services and products.Inputs and manages data in practice management software, including billing and accounts.Assists with retail sales, weighing pets, processing faxes, and maintaining records.Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.Qualifications Applicants must be 18 years of age or older to be considered for this positionHigh school diploma or GED required, or equivalent combination of education, certification, training, and/or experienceExcellent customer service skills, providing courteous and prompt assistanceWith 1 year of related experience preferred.Schedule Monday through Friday and rotating SaturdaysWhat We Offer We care deeply about supporting our team members — professionally and personally. Benefits include:Medical, dental, and vision insurancePaid Parental Leave (birth, adoption, foster)401(k) with discretionary contributionTeam Member Pet DiscountsEmotional wellbeing support — including Calm app access and 24/7 EAPCE stipends and career development resourcesGrant Circle — a relief fund for team members facing personal hardshipLocal hospital culture backed by national resourcesAt PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.You care for pets. We care for you.PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V* Are you legally authorized to work in the U.S. for PetVet Care Centers and accept new employment in the U.S.?* Do you now, or will you in the future, require sponsorship from PetVet Care Centers in order to obtain, extend, or renew authorization to work in the U.S.?* To meet the requirements of this position, candidates must be at least 18 years old. Please confirm: Are you 18 or older?Why Consider Our Little Elm Hospital? At Healthy Paws Veterinary Center, our team members all share the same passion for making and keeping animals healthy.Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.We invite you to explore your veterinary career options with Healthy Paws Veterinary Center, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.#J-18808-Ljbffr