Job Details

Job Overview:

We are seeking an experienced Technical Program Manager (TPM) to lead and drive large-scale, cross-functional initiatives, with a strong focus on AI-driven solutions, knowledge platforms, and enterprise technology delivery.

Requirement/Must Have:

• 1+ years of experience as a Technical Project Manager.
• Knowledge of Salesforce and AI.
• Experience in regulated environments (healthcare) with data governance and compliance considerations.

• Lead end-to-end program planning, roadmap creation, and execution of complex initiatives.
• Ensure alignment across multiple workstreams, dependencies, and delivery milestones.
• Act as the central point of contact for business, technology, and leadership stakeholders.
• Facilitate decision-making, align priorities, and ensure program transparency.
• Proactively identify, track, and mitigate risks and issues.
• Drive timely escalations and resolution strategies to ensure delivery continuity.
• Establish and manage program governance, including intake, prioritization, QA validation, and release readiness.
• Define and standardize processes for scalable and repeatable delivery.
• Monitor program health, timelines, and deliverables.
• Ensure adherence to quality, compliance, and release standards.
• Provide clear, structured updates to leadership through executive dashboards and reports.
• Drive effective communication across technical and business teams.

• Experience with AI / knowledge retrieval solutions and enterprise-scale implementations.
• Strong understanding of Agile/Scrum methodologies, SDLC, and cross-team dependency management.
• Familiarity with Salesforce ecosystem (Data Cloud, Agentforce).
• Exposure to knowledge management platforms, content systems, or data integration solutions.

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

• Strong attention to detail with a bias for action.