Job Details

Communications Officer

This posting may close at any time once a sufficient number of applications have been received.

The Communications Officer performs specialized radio and communications work. This is a high-stress job that requires focus, engagement, and high performance in traumatic, emotionally charged, and life-threatening situations. Personnel in this position are directly responsible for adequately deploying and monitoring the status and locations of all on-duty Police/Fire/EMS units. These individuals must use approved system status management techniques, ensuring efficient and appropriate use of those resources. This position receives incoming non-emergency and emergency calls, prioritizes calls received, and relays information to appropriate field personnel via the available communications system. Due to this position being time-driven, applicants must possess the innate ability to perform several tasks simultaneously while maintaining a high level of accuracy.

Examples of duties include:

• Operates emergency and non-emergency communication systems; receives requests for service by telephone; obtains and relays necessary information efficiently and accurately; gives callers direction and instruction as necessary.
• Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD); enters and retrieves information to and from various databases including TCIC/NCIC, Denton County computer systems, and a variety of local, regional, and state emergency response databases.
• Monitors state and national messages, requests, and transactions through TLETS/NLETS while ensuring compliance with Federal and State laws and department policies and procedures.
• Processes, forwards, and maintains records of information obtained or entered; maintains appropriate logs of services requested.
• Operates radio console consisting of numerous talk groups.
• Dispatches, monitors, and tracks multiple law enforcement, fire, and EMS agencies.
• Ensures radio operations are conducted in accordance with Federal Communications Commission (FCC) procedures and requirements.
• Monitor all radio traffic while simultaneously listening in the room for pre-alerts to incoming calls, pre-alerting units, and promptly putting units on scene to maintain system compliance.
• Ensure timely and accurate dispatching of units, utilizing appropriate system status management, CAD, Radio, and other tools.
• Regular and punctual attendance is required.
• Performs other related duties as required.

Minimum qualifications include:

• High School Diploma or GED required.
• Texas Commission on Law Enforcement (TCOLE) license within one year of their appointment required.
• TCOLE approved Basic Telecommunicator course, Crisis Communications course, TDD/TTY for Telecommunicators and a TCOLE approved Field Training Course required within one year of assignment.
• Must be 18 years of age.
• Must be a U.S. citizen.
• Possession of a valid driver's license. Must be able to obtain a State of Texas driver's license within 90 days.

Supplemental information:

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