Job Details

Front of House Director of Operations

Chick-fil-A | Eldorado & Ridge

Full-time

Starting from $24.00 per hour

6201 Eldorado Parkway, McKinney, TX, US, 75070

Responsibilities

Talent

• Proactively monitoring & tracking FOH staffing par levels
• Partnering with HR Administrator to ensure FOH workforce numbers are sufficient for operational excellence across all dayparts.
• Partnering with HR Administrator within the hiring process
• Screening & interviewing Team Member applicants based on HR interview guide
• Screening & interviewing FOH Leadership applicants based on HR leadership interview guide
• Proactively documenting disciplinary issues & coaching conversations with FOH Managers appropriately to ultimately support HR Director.

Leadership Development

Conduct reoccurring monthly one-on-one coaching sessions with all FOH Managers ensuring:

• Each FOH Manager has a development plan in place and understands what is needed to achieve their next step.
• Each FOH Manager is adhering to necessary operational hard skills & processes.
• Follow up monthly on development goals.
• Utilize the one-on-one time to identify opportunity areas, and areas of success.
• Set action plans for Leadership and set follow up meetings.

Oversee Leadership Development for all HOH employees, working closely with the Management team to ensure mid-level leaders have development plans.

Partner with HR Administrator to conduct quarterly audits for all FOH Leadership Team roles and responsibilities.

Participate in weekly Manager meetings

System Development

Forecasting & Scheduling

• Proactively monitoring local ISD calendars to ensure restaurant dayparts are adequately staffed when school is out thus minimizing business disruption.
• Partnering with FOH Director to review and adjust forecasted sales projections ensuring 97% or higher efficiency between system forecast sales and adjusted forecast sales.
• Adjust schedule to reflect shift feedback notes from FOH Managers and Team Leaders.
• Responding to FOH employee requests off in a timely manner
• Holding FOH Managers/Coordinators/Team Leads/Captains/Employees & Seasonal Employees accountable to weekly shift minimums
• Reviewing previous week's schedule productivity and labor totals to identify wins and areas of opportunities.

FOH Visuals & Dashboards

• Establishing a system for ensuring all FOH posted visuals and digital systems for tracking Winning Hearts Every Day metrics are always relevant, up to date, and meet visual identity standards.
• Create or uphold organization of each station by ensuring that a schematic is in use for each section.
• Establishing a system for ensuring each FOH position has a positional expectation card clearly posted and up to date meeting visual identity standards.

Food Safety & Food Cost

• Performing weekly audit of Daily Safe Critical manager assessments
• Maintaining a score of 1 on Food Safety Report every quarter
• Utilizing timers, temperature checks and lean iPads for production
• Ensuring all items are labeled and stored with proper rotation
• Establish and communicate Mock Food Safety Audit Schedule
• Execute lean ordering, thawing, prep, and cooking

FOH/Facilities/Equipment/Storage Cleanliness & Organization

• Develop a schedule for detail cleaning for each piece of equipment
• Develop a schedule for detail cleaning of each "zone" or restaurant area
• Hold all FOH Managers/Coordinators/Team Leads accountable to systems across all dayparts to cleanliness & organization standards

Inventory & Product Accountability

• Ensuring FOH Managers are conducting weekly inventory spot checks.
• Ensuring FOH Managers systematically understand & participate in Month End Inventory counting process.
• Oversee Supply Chain Team Members to ensure proper inventory levels are maintained.

Gap Analysis & Strategic Planning

• Weekly audit & gap analysis of specific Analytics Hub reporting relative my HOH business.
• Weekly audit & gap analysis of Customer Experience Monitor metrics compared to monthly & quarterly business goals
• Weekly audit of Customer Experience Monitor comments to identify gaps in operational systems or leadership
• Weekly FOH overall reporting to Director Team & Operator on Director following EOS principles
• Weekly auditing of restaurant FOH smallwares and partnering with Administrative/Financial Director concerning smallwares budgeting and expenditures.
• Conducting monthly & quarterly Director action planning and evaluating your plan to ensure alignment with our shared organizational goals.
• Participating in Quarterly Team Wide Meetings to provide insight surrounding FOH Systems & People performance.
• Participating in Director Team Annual Strategic Planning

Day to Day Operations

• In operations as the business demands
• Ensure time punches are accurate with HR Administrator on a weekly basis
• Oversee overtime hours with HR Administrator on a weekly basis
• Ensures there are systems in place that provide accountability and drive improvements within the team
• Assist Director team with responding to Customer Cares Priority 1 submissions within 24 hours.
• Assist Director team with responding to any security, fire, or temperature management calls.
• Ensures team is consistently following the Safety Policies outlined in the Employee Handbook
• Ensures Managers & Team Leads are adhering to Chick-fil-A quality systems daily.
• Ensures Managers & Team Leads are adhering Operator's expectations daily.
• Call out changes needed with digital checklist systems based on key learnings from customer feedback & insight.
• Proactively partnering with Sr. Director of Business Development to address all FOH equipment or facility repairs needed.
• Following up with vendors to ensure quality of services provided pertaining to equipment or facility repairs.

Communication and Visibility

Serves as a communications liaison between Director Team and Manager/Team Lead level Leadership

• Provides detailed information and organization of quarterly Chick-fil-A rollouts
• Communicates in Slack to provide instantaneous feedback with team and create levels of engagement as well as accountability.
• Communicates on business platforms in a manner that aligns with our culture by design mindset and exemplifies our organization's core values.

Rewards FOH Managment & Team Leads using VSBL who demonstrate:

• Exceptional experience to guests or employees, specifically in providing a clean and safe environment, fast and accurate food production and contributing to organization goals.
• Our core values consistently to guests or employees, specifically guest comments or within leader surveys where employees are mentioned by name.

Requirements

Proven track record of facilitating Leadership Development within a team.

Understanding and experience analyzing restaurant metrics and financial reports, restaurant gap analysis and labor management..

3+ years in a leadership role.

Physical demands associated with this job include sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.

Ability to work in a collaborative leadership team.

Basic computer skills, and the ability to learn and utilize various software.

Strong interpersonal communication skills.

Bilingual strongly preferred.

Company Information

At Chick-fil-A Eldorado & Ridge we want to build an outstanding team that works hard and has fun! Our goal is to create a gathering place for the community that gives Team Members an opportunity to grow and develop while Winning Hearts Everyday. Here at Chick-fil-A, every Team Member role is more than just a job, it's an opportunity to gain valuable life skills that will help you succeed in any path of life you choose.