Job Details

Customer Service Representative**Job details****General information****Entity**Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where airtransport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.**Reference number**2026-182592**Job details****Domain**Programs / Customer Relations**Job field / Job profile**Sales / marketing - Sales administrator**Job title**Customer Service Representative**Employment type**Permanent**Professional category**Employees / Staff**Part time / Full time**Full-time**Job description**A glimpse at the job:HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Customer Service Representative, you'll contribute to meaningful projects that shape the future of aerospace.This position contributes to our vision by: Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, pricing and Back Offices as required for all Safran Seats business units. Prepares Pricing Quotations and follows-up on customer inquiries. Process customer purchase orders utilizing internal operating systems and acknowledge delivery date to customer. Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations. Provides technical assistance and information to customers as needed. Mitigate complaints and settle customer disputes; to include quality concerns and credit notes and invoices.What we offer: Competitive salaries- Paid holidays- Recognition programs- Comprehensive benefits- Retirement (401K) plans with employer match- Professional development opportunities- Tuition assistance- Over 300 career paths across global sitesHighlights from our facility:Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.Join Safran Seats. Here we craft excellence together.**Candidate skills & requirements**At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.- High School Diploma or equivalent.- Associate Degree in Business or related field is preferred.- With a High School Diplima, an additional two (2) years of experience in a customer related area or proven ability to work well with customers required.- With the Associates degree, an additional one (1) year of experience in a customer related area or proven ability to work well with customers required- Must be proficient in the operation of office computers.- Must have basic level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).- Must be able to work extended hours as needed.- Must have the ability to generate written communication and to operate required office equipment.- Ability to read and review written communication.- Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.Across all team members, we are looking for the following attributes:- Innovative & Curious- Collaborative & Inclusive- Committed to Safety- Trustworthy- Results Focused- Driven to Excellence- Powered by TeamworkThis description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email jeff.guin@safrangroup.com or call 940-363-2068. We will make a determination on your request for reasonable accommodation on a case-by-case basis.Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.Visa sponsorship not available for this positionRelocation assistance is not offered for this position.**Annual salary**Based on market data.**Job location****Job location**North America, United States, Texas**City (-ies)**Gainesville**Applicant criteria****Minimum education level achieved**No Degree**Minimum experience level required**First experience**ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency**Yes