Job Details

Job Title

PAY: $12.00 / hr JOB SUMMARY: To provide exceptional customer service to all internal and external customers, ensure efficient operations and meet quality standards.

Essential Job Functions:

• Punctual and dependable attendance.
• Greet all donors promptly in a friendly and courteous manner to unload and transport donations from the customer vehicle into the ADC.
• Provide superior customer service and appreciation thanking the donor and offering a tax receipt.
• Promptly assist Agency company truck drivers with unloading equipment and loading donated goods.
• Follow Training Manual using the appropriate breakdown of donations into appropriate categories and proper use of supplies and equipment.
• Keep work and all areas neat, clean and orderly by performing general housekeeping duties daily.
• Maintains Agency equipment and property in good working condition and follows quality control standards.
• Work with Donation Centers Manager to ensure supplies such as totes, crates and donation receipts are ordered and maintained.
• Review daily informational email communication.
• Open, close and secure ADC at the end of shift ensuring the facility is locked.
• Prepares and submits daily donation counts, activity reports and inventories as instructed in ADC Standard Operating Procedures.
• Attend mandatory ADC meetings and additional corporate training(s) as required.
• Perform job duties as described in ADC Standard Operating Procedures.
• Abide by the policies and procedures as set forth by management.
• Ability to work independently and without supervision.
• Review and be familiar with Goodwill Industries of Dallas safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Additional Responsibilities:

• Perform other duties and projects as required by management.

Qualifications:

• High School diploma or GED, preferred.
• Demonstrates experience in areas of customer service interaction preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge

Knowledge, Skills, and Abilities:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Good interpersonal skills: able to work well with a wide range of people.
• Basic math and reading skills.
• Self-directed with ability to work independently on a regular basis.
• Ability to clearly and professionally communicate with donor customers, supervisor, truck drivers and other employees.
• Ability to work as part of a team, working professionally with other company employees.
• Willingness to follow instructions from Supervisor.
• Ability to complete daily activities reports using fax and/or computer equipment.
• Good time management skills and demonstrate adherence to timelines and schedules.
• Good decision making skills.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.

Physical Requirement:

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, driving, grasping, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Must be able to maneuver 200 pounds, pull utility carts on wheels on and off trucks.
• Employee is required to operate a computer, and handle textiles and donated goods.

Work Environment:

• Works in combination of an outside and climate-controlled environment.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays, and blackout periods which will vary week to week
• Moderate noise level.
• Works 30-40 hours per week or more when required.
• Works flexible schedule as required.