Job Details

Customer Service Representative

Titus, an Air Distribution Technologies, Inc. company, is seeking a Customer Service Specialist position for our Plano, TX location. The Customer Account Specialist will support customer accounts and serve as a key liaison between customers, Regional Sales Managers, Engineers, and Plant personnel. This role involves processing orders, responding to inquiries, and resolving customer concerns in a timely and professional manner.

What You'll Do:

• Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax, or phone.
• Process, change, and update orders, credits, and product return authorizations.
• Manage a high volume of daily email communications (50-150 emails)
• Run customer order reports to proactively get orders shipped.
• Promptly issue credit, debit and return material authorizations.
• Handle all customer requests and manage assigned customer accounts from order placement through shipment, ensuring accuracy in lead times and pricing.
• Will be assigned your own accounts that you will be responsible for daily that is required to get the job done.
• Receive and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.
• Maintain strong relationships with customers and internal teams (Sales, Engineering, Regionals, Plants).
• Perform additional duties as assigned by the Customer Service Manager.

What We Look For:

• Minimum of 1 year of customer service experience, preferably in a manufacturing, sales, or distribution environment.
• High school diploma or equivalent required; an Associate's or Bachelor's degree is preferred.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally via phone and email while maintaining a courteous and customer-focused tone.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Excel and Word.
• Solid math and typing skills.

Work Environment

The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit the plant for meetings or collaboration. Reasonable accommodations may be made for individuals with disabilities.