Job Details

Job Summary

We are seeking a dependable and customer-focused Customer Service Representative for a direct hire opportunity in Denton, TX. This role is ideal for someone who enjoys helping customers, solving problems, and working in a structured, high-volume call center environment.

Asa Customer Service Representative, you will support customers with utility-related inquiries, including billing questions, payment processing, service requests, account updates, and order entry. You will receive comprehensive training, guided instruction, hands-on system support, and ongoing coaching to help you succeed.

This opportunity offers a supportive team environment, clear procedures, strong training resources, and leadership committed to helping representatives meet performance goals. Candidates who are detail-oriented, calm under pressure, and motivated to provide excellent customer care will do well in this role.

Key Responsibilities

- Handle a high volume of inbound customer calls while providing professional, accurate, and empathetic support.
- Assist customers with billing inquiries, payment processing, account questions, and basic billing calculations.
- Process service orders and dispatch service requests using internal systems.
- Navigate multiple systems, platforms, training materials, and knowledge resources to resolve customer issues efficiently.
- Follow established procedures while meeting quality, productivity, and performance expectations.
- De-escalate customer concerns and resolve issues independently whenever possible.

Compensation and Benefits

- Pay rate: $20.20 per hour.
- Job type: Temp to Hire
- Location: Denton, TX.
- Structured 8-week training program provided.
- Company-provided equipment for remote work.
- Ongoing support, coaching, and access to knowledge resources.
- Training attendance requirement: A maximum of one pre-approved absence is allowed during training. Missing more than one day may result in removal from the assignment.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.