Job Details

Senior QA Engineer

Join our dynamic Enterprise Risk Management Technologies Team as a Senior QA Engineer. You will be responsible for ensuring the quality and performance of ServiceNow solutions through rigorous manual and automated testing. This is an exciting opportunity to work on innovative projects in a fast-paced environment.

Location: McLean, VA or Plano, TX (5 days On-site)

Salary Range: Competitive and commensurate with experience

Required Skills & Qualifications:

• 58 years of QA experience
• 3 years of hands-on ServiceNow ATF testing (with focus on IRM/GRC)
• Strong automation experience (Selenium)
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows
• Hands-on experience with tables, ACLs, flows, update sets, APIs, business rules
• 3 years validating platform UI, Service Portal, Workspace UX
• Strong analytical, debugging, and communication skills
• 2 years' experience with Agile/Scrum methodologies
• Knowledge of test planning, test case creation, and defect management
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications:

• ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
• CI/CD experience (GitHub/Jenkins/Azure DevOps)
• Experience with domain-separated instances
• Prior experience in large-scale ServiceNow implementation projects
• Scripting experience with Python, JavaScript, etc.

Day-to-Day Responsibilities:

• Develop, document and maintain test data, data validation, and end-to-end testing flows
• Design, develop, and maintain automated test scripts using ServiceNow ATF
• Create test cases based on functional and technical requirements
• Collaborate with developers, business analysts, and QA teams to validate functionality
• Analyze test results and report defects in a timely manner
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies
• Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules
• Develop reusable test templates for future automation initiatives
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks
• Test configuration changes that include tables, ACLs, business rules, flows, UI policies, update sets
• Conduct regression testing using ATF across ServiceNow upgrades/releases
• Perform cross-browser testing and E2E user journey validation with external apps
• Test REST/SOAP integrations and external data flows

Company Benefits & Culture:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Opportunities for professional growth and development