Job Details

Product Manager Marketing/Communications

Plano, TX hybrid onsite

12 months Jan 7, 2025 start

5+ years of software product management experience

Must bring a strong knowledge of contact center concepts and workflow

Possess industry experience in contact centers

An MBA and/or a degree in Computer Science (or the equivalent), or professional work experience as a software engineer is a huge plus

Must be a strong leader who can prioritize and understands how to drive focus and excellence

Experience delivering technology products/services in a high growth environment where priorities shift fast

Ability to communicate complex technical issues simply and convincingly to a wide range of audiences

Extremely strong verbal and written communication skills

Day to Day

Support Cloud-based contact center experience delivering engaging, dynamic, and personal customer service experiences

Leading Voice product pod(s) responsible for the core business including voice product setup & configuration, automation, and analytics & optimization.

You will own products and features end-to-end that impact millions of customers.

Will work directly with developers and customers to solve challenging problems using the latest technologies (Java, Node JS, Python, Lambdas).

Will make data-driven decisions and prioritize how and when to build features