Job Details

Duration: 12-Month Contract (Potential Extension up to 24 Months)We are seeking customer-focused IT Help Desk Support Analysts to join a fast-paced enterprise support team. This role is ideal for candidates with Help Desk, Technical Support, Service Desk, Call Center, Desktop Support, or IT Customer Support experience.Responsibilities Provide first-level technical support for end usersTroubleshoot hardware, software, network, and access issuesRespond to incidents and service requests via phone, chat, and ticketing systemsDocument and track issues through resolutionDeliver exceptional customer service while meeting SLAsEscalate complex technical issues to appropriate support teamsSupport users in a fast-paced enterprise environmentQualifications Experience in Help Desk, Service Desk, Technical Support, IT Support, Call Center, or Customer Service environmentsStrong troubleshooting and problem-solving skillsExcellent communication and customer service abilitiesAbility to work assigned shifts, including evenings, overnights, weekends, and holidays as neededReliable high-speed internet connectionMust connect via Ethernet cable (wireless-only connections are not permitted)Mandatory 3-week instructor‑led training programShift assignments may change after training based on business needs and performanceW2 Only – No C2C / No Third-Party VendorsIf you're looking to grow your IT support career with a leading insurance organization, apply today!#J-18808-Ljbffr