Job Details

Business Account SpecialistAbout our clientOur client, a leader in the telecommunications industry for over 30 years, operates one of the largest nationwide retail networks. They are known for innovation, career growth opportunities, and driving success in retail sales.Why join this team?Competitive pay with incentive-based earning potentialUp to $2,500 sign-on bonusComprehensive benefits: medical, dental, vision, life insurance, disability coverage401(k) with company matchPaid time off: up to 15 vacation days, holidays, and personal daysPaid parental leave, adoption assistance, and tuition assistanceHybrid work model (home + in-office schedule)Requirements:Bachelor's degree or one or more years of relevant experience (work and/or military)Prospecting and opportunity identification skillsStrong phone communication and product knowledgeAbility to explain complex billing details clearlyDe-escalation and interpersonal skillsAbility to navigate multiple systems simultaneouslyWhat you'll do:Customer onboarding & support: Verify products, guide customers through billing, and ensure a smooth onboarding experience.Outbound account management: Make proactive calls to small business customers to maintain account health and present relevant offers.Upselling & prospecting: Identify new business needs, referrals, and growth opportunities within existing accounts.Product advisory: Recommend plans, services, and features to optimize customer accounts.Customer experience delivery: Handle billing concerns, de-escalate issues, and provide clear, value-driven solutions.Apply now to join a team focused on delivering exceptional customer experiences and business impact!#J-18808-Ljbffr