Job Details

Quest Diagnostics - 2501 South State Highway 121 - Responsibilities: Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously; Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately; Research and resolve more complex customer issues, including those referred by other teams, as part of established processes and/or protocols; Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records; Provide complete and accurate information, education and guidance to clients about business processes