Job Details

Fraud Administrator

Immediate need for a talented Fraud Administrator with experience in the Banking and Finance Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Plano, TX. Please review the job description below.

Key Responsibilities:

• Assist with the review and responses to the Fraud Investigation requests in CarLOS for application where fraud is suspected. 45%
• Create Fraud DB case records and assign to investigators accordingly 10%
• Process all SSN update requests to Client/LFS accounts. 10%
• Assist with answering phone calls, reviewing department voice messages, and placing outbound calls as necessary. 10%
• Review and process faxes, fraud emails, physical mail, and fraud investigation requests for the appropriate distribution and/or handling. 5%
• Receive and initiate investigation requests related to ID Theft claims when an ID Theft Affidavit is received including routing the appropriate Compliance Condition Code to the Credit Reporting Agencies to ensure compliance to federal regulations. 5%
• Oversee the handling and tracking of restitution requests and restitution checks received. 5%
• Oversee the documents scanned to DMS to ensure are legible and successfully placed in the account's electronic folder. 5%
• Enter Daily High Risk information into carLOS 5%

Key Requirements and Technology Experience:

• Work collaboratively with team members
• Meet regular performance expectations
• Must have well developed communication skills, both written and oral.
• Must be able to type quickly and accurately, necessary for entering data in the Fraud database.
• Ability to maintain regular and predictable attendance to support team and business objectives.
• Capability to work flexible hours, which may include day, evening and weekend hours.
• Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy)
• Assist with conducting basic fraud investigations as needed.
• Special projects as assigned by manager or -.
• Attend team meeting and provide feedback as necessary.
• AA degree or higher
• 2+ years of relevant work experience
• Strong Data Entry experience
• Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Access) they will be using Access-based database systems
• Ability to work independently and efficiently
• Excellent verbal and written communication skills
• Ability to function in ambiguous and stressful situations
• Proficiency with changing priorities and strict deadlines
• Past experience organizing and multi-tasking
• Strong analytical skills Preferred/Nice-to-have:
• B.A. or B.S. degree in related field strongly preferred or comparable work experience
• Salesforce knowledge a plus

Our client is a leading Chemical Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.