Job Details

Penske Vehicle Delivery Center (VDC) Job

The Penske Vehicle Delivery Center (VDC) is responsible for the tracking, preparation, registration, exchange, and disposal of Toyota employee lease vehicles and pool/loaner fleet vehicles. A variety of computer applications and software are utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies.

Essential Job Functions:

• Greet guests and provide excellent customer service
• Ensure the Front Desk is neat, presentable, and equipped with all necessary forms and paperwork
• Answer team member questions while displaying a general understanding of the employee lease benefit program
• Forward guests to others on the team as needed to address specific questions or situations
• Check in guests for complimentary car washes and notify guests when their vehicles are completed
• Complete a "Return Survey" for off-lease returned vehicles to document mileage and any damage or excessive wear and tear
• Collect, label and properly store keys for vehicles on the VDC lot
• Monitor and assist with scheduling pool vehicle reservations whether online, in-person, by email or phone
• Check out pool vehicles when reserved and verify/inspect pool vehicle returns
• Communicate with Porter team to stage and organize lease and pool vehicles in correct parking locations
• Assist lease deliveries team as needed

Other duties as assigned by leadership

Qualifications

• High school diploma or GED required, associate or bachelor's degree preferred
• Excellent customer service skills; strong verbal and written communication
• Must be a high energy individual with a strong work ethic and desire to succeed
• Strong analytical and computer skills
• MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Must be able to multi-task while ensuring follow up and execution of required tasks
• High degree of organization and ability to work effectively in a fast-paced environment