Job Details

Administrative Support Team Lead

At McCarthy & Holthus, LLP, and our affiliate companies, we are looking for an Administrative Team Lead in our Plano, Texas office.

Position Summary: The Administrative Support Team Lead is responsible for overseeing day-to-day in-office operations and leading a small administrative support team. This role ensures the administrative function runs efficiently, consistently, and in alignment with organizational priorities. The Team Lead serves as both a people manager and a hands-on contributor, providing guidance, oversight, and support to the administrative staff.

Key Responsibilities:

• Provide direct supervision, coaching, and support to a team of 25 administrative staff
• Ensure smooth daily office operations, including front office coverage and administrative workflows
• Assign, prioritize, and monitor administrative tasks to ensure timely and high-quality execution
• Serve as a point of escalation for administrative issues and inquiries
• Partner with leadership and internal teams to support business and operational needs
• Maintain and improve administrative processes, procedures, and best practices
• Support onboarding, training, and performance feedback for administrative team members
• Ensure consistency in service delivery and professionalism across all administrative functions
• Assist with scheduling, document management, meeting coordination, and other administrative duties as needed
• May perform other duties as assigned to support department goals.
• May occasionally work extended hours based on operational needs.

Experience and Skills:

• Previous experience in an administrative or office support role, including leadership or supervisory responsibilities
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent interpersonal and communication skills
• Experience leading or coordinating an administrative or support team

Qualifications:

• 1+ years in mortgage default or equivalent
• Proven ability to lead, motivate, and develop team members
• Proficiency in Microsoft Office and general office technology
• Ability to work effectively in a fast-paced, in-office environment
• Familiarity with office operations, facilities coordination, or executive support

Work Schedule:

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Salary Range:

The salary for this position typically ranges from $25-$28/hr, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

Benefits:

McCarthy & Holthus, LLP, and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally, the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Security Requirement:

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

Work Environment:

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Next Steps:

Ready to take the next step? Apply now and be part of our thriving team!