Job Details

Job Title

Provide excellent customer service to all visitors at the Visitor Information Center and other locations offering visitor services by greeting visitors, answering phones, fulfilling guide requests, distributing mail, and assisting with online orders and promotional materials. Possess full knowledge of all of Lewisville's accommodations, attractions, dining and shopping opportunities, festivals, performing arts center and special events. Interact with guests to educate, inform and engage visitors to provide information, directions, and brochures. Investigate visitor needs and interests then direct them to Lewisville destinations with touring ideas. Encourage guests to stay overnight and/or return to Lewisville. Maintains retail inventory and assists visitors with purchases.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job.

• Embody and model "The Lewisville Way" by promoting teamwork, accountability, and exceptional service in all customer interactions and staff training.
• Provides front desk support by answering phones, greeting visitors, distributing mail, fulfilling guide requests, assisting with local inquiries, and helping with promotional mailings and online orders.
• Assists with tourism materials and outreach, including maintaining brochure racks, updating event and contact lists, supporting hotel partnerships, and assembling promotional items for events and sponsorships.
• Possesses full knowledge of all Lewisville's accommodations, attractions, dining, transportation options and shopping opportunities, festivals and special events.
• Provides attention to visitor needs, maintains current tourism product knowledge and clearly communicates to visitors; provides visitors with resources and materials to enhance the visitor experience.
• Assists visitors with purchases, completes retail transactions using the point-of-sale (POS) system including credit, on online sales, returns, and/or exchanges, unbox, tag merchandise, and assist with merchandise selection, and maintain consistent stock of brochures, maps, travel materials, and other essential items. Ensures compliance with reconciliation procedures.
• Sets up and breaks down outdoor play activities outside City Hall to help create a welcoming, community-centered experience for visitors and families.
• Ensure center tidiness, organization, and supplies, including but not limited to common areas, restrooms, and merchandise displays so they are visually appealing to enhance the shopping experience with ease of material location, including stocking and restocking merchandise.
• Represents the City at special events, actively promoting Lewisville as a tourism destination and assisting with the sale of branded merchandise.
• Work a flexible schedule, evenings, weekends, and holidays, to meet organization's operational needs.

Position Qualifications

Education: High School Diploma or GED. Experience: One (1) year of customer service or related experience is required. A high school diploma or GED equivalent is required for this position and may not be substituted. Beyond this requirement, any combination of related education, experience, certifications, and licenses that will enable a candidate to successfully perform the essential functions of the job is an acceptable substitute for the remaining specified education and experience requirements. Licenses and Certifications: None. Conditions of Employment: Must submit to and pass a pre-employment drug test. Other Requirements: Must be able to work a flexible schedule, including evenings, weekends, and holidays, as required by center operations. Must maintain professional appearance and conduct consistent with City values and service standards. Evening, weekend, and holiday work is required as needed to support tourism and event activities.

Work Hours

Must be able to work a flexible schedule, including evenings, weekends, and holidays, as required by center operations.