Job Details

Quest Diagnostics - 2501 South State Highway 121 - Responsibilities: Respond to incoming customer inquiries, requests and complaints competently and courteously; Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately; Research and resolve more complex customer issues, including those referred by other teams; Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records; Follow up with relevant parties as needed, based on the issue being addressed