Job Details

Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or manage process controls; identify process improvement opportunities and implement them through collaboration with other groups. Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns. Develop and maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams). Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the e...Manager, Associate, Project Management, Process, Engineer, Banking