Job Details

Understand Business processes and identifies improvement opportunities in Application, Process, and Service. Recommends products and services that will ensure business objectives are met. Primary point of contact for business partners for the areas responsible. Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed. Manages production support activities and daily operations for major systems and related subsystems to ensure their integrity. Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems. Implement and follow the IT infrastructure library process framework. Manage and provide direction for the Support Services Team in support of business operations. Supports the development of the appropriate service culture within the internal and external delivery teams. Provides governance of Ap...Application, Manager, Continuous Improvement, Business Operations, Oracle, Support, Retail