Job Details

Position: Operations Training Manager Department: Associate Services Reports To: Director of Rooms with collaboration with all operational leadership Purpose: Ensures Omni culture and operational standards are maintained through training and development across all Operations departments, while supporting the hotel's goal of delivering luxury experiences and outperforming the luxury competitive set. Essential Functions: Drives Omni service culture standards through operational associate training, ongoing coaching, and performance measurement. Ensures all training and development programs, as well as associate training engagement initiatives, are strategically aligned with the hotel's service standards and Omni brand positioning goals. Works closely with the Executive Committee and operational leadership to ensure all associates receive the necessary training to deliver elite luxury guest service. Fosters a culture of compliance within Rooms and F&B operations departments by focusing tra...Operations, Manager, Training, Operation, Leadership, Hotel, Manufacturing