Job Details

Workforce Planning & Forecasting. Develop and maintain short- and long-term workforce plans across multiple accounts. Forecast headcount requirements based on: Historical demand trends. Current workload (break-fix tickets, work orders)Pipeline opportunities and anticipated business growth. Monitor capacity vs. demand and recommend staffing adjustments Multi-Account Resource Management. Coordinate workforce allocation across multiple client accounts. Ensure appropriate staffing levels to meet SLA and operational targets. Prioritize and shift resources dynamically based on workload fluctuations Operational Workload Management. Analyze and manage staffing needs across: Break-fix ticket volumes. Work orders and scheduled work. Reactive vs. planned service demands. Identify trends, risks, and gaps in coverage Project & Program Support. Partner with Project Managers to: Plan staffing for large-scale or complex initiatives. Ensure workforce readiness and ramp-up timing. Support project execut...Workforce, Planner, Staffing, Operations, Forecasting, Salesforce, Business Services