Job Details

Interacts with product support personnel, and potentially the customer, when the customers problem cannot be resolved directly by first-level resources. Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action. Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Includes all appropriate departments to facilitate a successful resolution to any client issue. Reports design, reliability and maintenance problems or bugs to software engineering. Creates defect records on all reported issues with supporting files and examples for development to create code fixes. Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action. May ...Technical Support, Support Engineer, Technical, Support, Engineer, Technology, Software