Job Details

Drive the employee listening roadmap and operating model across digital and in-person channels, aligning priorities with Employee Experience and HR leadership. Lead the design, execution, and governance of enterprise feedback programs (e.g., always-on listening, pulse surveys, lifecycle and event-based feedback), ensuring consistency, quality, and measurable outcomes. Manage initiative scope, timelines, dependencies, and prioritization in partnership with engineering, analytics, and business stakeholders. Serve as product owner for enterprise feedback platforms, translating needs into requirements, managing backlogs, supporting testing/ UAT, and enabling continuous platform enhancements. Establish and enforce standards for survey and feedback collection (methodology, cadence, sampling, question design), addressing survey fatigue and improving data quality. Partner across Product, IT, HR, Analytics, Research, and Controls stakeholders to identify risks, manage tradeoffs, and drive adopt...Product Owner, Vice President, President, Customer Experience, Owner, Technology, Banking, Analytics