Job Details

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. - - You will work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals. As part of our U.S. Government (USG) team, you will be a designated customer advocate under Focused Services, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customers implementation and business priorities, ...Technical Support, Support Engineer, Technical, Government, Support, Engineer