Job Details

Deliver exceptional member service and maintain high satisfaction scores. Acquire new members and deepen existing relationships through proactive sales and service. Identify opportunities to improve members financial health. Meet established goals for product penetration and monthly sales performance. Process member transactions accurately and efficiently in-branch and by phone. Resolve member issues by applying strong product and procedural knowledge. Mitigate risk by following all policies, procedures, and sound judgment. Complete daily branch operations and correct account or transaction errors. Support branch needs, including Saturday shifts and opening/closing duties. Cultivate a positive, respectful, and collaborative culture across the organizationfostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Unions mission and values. What to Expect...Member Services, Member Service, Representative, Retail, Banking