Job Details

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES - Include the following. Others may be assigned. Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons. Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. Other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES - To perform this job successfully, an individual must be able to perform each essential duty satisfac...Customer Service, Customer Service Representative, Representative, Healthcare, Remote, Retail, Insurance