Job Details

Service Operations Assistant Position SummaryThe Service Operations Assistant supports the Service Operations Manager in directing and controlling front end operations while delivering a fast, friendly, and compliant customer experience. This role helps oversee front end associates, ensures adherence to company policies and procedures, and supports operational, cash-handling, and service standards.Key ResponsibilitiesFront End Operations & Customer Service* Support and promote all company and division customer service programs to meet or exceed service goals* Assist with managing daily front end operations, including customer traffic flow, lane coverage, and service desk activity* Respond to customer questions and concerns and assist with issue resolution as needed* Maintain sales floor and restroom cleanliness standardsAssociate Support & Scheduling* Assist the Service Operations Manager with scheduling and supporting Cashiers, Courtesy Clerks, and Service Supervisors* Provide guidance and direction to front end associates during assigned shifts* Make schedule adjustments to maintain proper staffing and service levels* Serve as an overflow cashier when necessaryCash Handling & Controls* Support cash flow processes including tills, deposits, safe activity, armored car service, and pickups* Approve checks, refunds, and transactions according to policy* Monitor cashier accountability and assist with resolving shortages, overages, and variances* Partner with Loss Prevention and administrative support to reduce shrinkCompliance & Policy Execution* Ensure compliance with company policies related to cash handling, restricted sales, employee purchases, refunds, coupons, scan accuracy, and WIC* Ensure front end operations comply with safety, sanitation, security, grooming, and dress code standards* Support minor scheduling compliance and labor policy adherenceTraining & Administrative Support* Assist with training front end associates on procedures, policies, and customer service expectations* Support administrative tasks including ordering and balancing front end supplies such as money orders, gift cards, lottery, and postage* Report equipment, scan file, or system issues and assist with emergency procedures during outagesOperational Support* Assist with implementing front end programs and initiatives* Maintain confidentiality of employee, sales, and company information* Attend required meetings and training sessions* Perform other duties as assigned to support front end operationsQualificationsRequired* Previous retail or front end experience* Strong customer service and communication skills* Working knowledge of cash handling and point-of-sale systems* Ability to follow detailed policies and proceduresPreferred* Experience supporting or leading front end associates* Familiarity with front end compliance requirements and operational standardsPhysical & Work Environment Requirements* Ability to stand, walk, bend, and lift up to 50 lbs* Frequent interaction with customers and associates* Exposure to front end equipment, cleaning supplies, and temperature‑controlled environments* Flexible availability including nights, weekends, and holidays as required