Job Details

Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services Delivering customer service through multiple channels including calls, chats and self service. Continuous Service Improvement. Mandatory Skills: TIS Service Desk . Experience: 1-3 Years ....Service Desk, Analyst, Customer Service, Technology