Job Details

At Jack Henry, we're more than a technology company – we're a force for good in financial services, redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people‑inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences.Jack Henry and Associates is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat, and ITSM system. Technicians will offer support and technical assistance to Jack Henry Associates using software, hardware, and other computer systems, helping them complete tasks or troubleshoot problems through diagnostic tests and remote access. Issues that extend beyond Tier 1 responsibilities will be escalated.This position requires an excellent customer‑oriented technician capable of troubleshooting with diagnostic techniques and communicating effectively with non‑technical users. The role is remote; candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX; Charlotte, NC; Birmingham, AL; Louisville, KY; Cedar Falls, IA; Lenexa, KS; Springfield, MO; or Monett, MO.Travel up to 5% may be required to attend Jack Henry meetings, trainings, or professional conferences. Salaries range from $34 400 to $45 000, determined by location and experience. All positions may require an onsite interview or in‑person onboarding to verify identity.What you'll be responsible for:Provides support to employees or customers regarding technical inquiries, diagnosing and resolving support issues.Identifies, troubleshoots, and resolves software, hardware, and network failures.Performs installation, configuration, upgrades, repair, and preventative maintenance of software, hardware, and systems.Thoroughly documents cases to ensure continuity of information and adherence to customer‑service standards.Maintains awareness of current tools, methodologies, and technologies associated with IT support.May perform other job duties as assigned.What you'll need to have:Minimum of 18 months of experience in a technical support environment.Availability to assist with on‑call duties, including holidays.Availability to work various shift schedules that may include weekends.What would be nice for you to have:Bachelor's degree in IT, Computer Science, or related field.Excellent communication skills.Why Jack Henry?We offer comprehensive benefits designed to support your physical, mental, and financial health, enabling you to thrive personally and professionally. We're committed to creating a culture that fosters inclusion, sustainability, and community impact.Equal Employment OpportunityAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Jack Henry is an equal‑opportunity employer and is committed to providing equal opportunity in all employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, and social activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and veteran status, or any other protected status protected by local, state or federal law.No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good‑faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.#J-18808-Ljbffr