Job Details

Qualifications

• HR certification/certifications required
• PEO experience strongly preferred
• Experience in People Operations and HR Administration
• Strong knowledge of HR compliance and employment law
• Experience with HRIS and ATS platforms
• Excellent communication, organization, and employee support skills

Additional information:

• No direct reports, managing the process not a team
• No payroll processing involved and will manage a PEO that handles several aspects of HR at this organization
• Industry - financial services

People and Culture Manager

The People and Culture Manager will lead core people operations and HR administration functions, ensuring a seamless employee experience across the full employee lifecycle. This role requires a certified HR professional with strong operational expertise, deep knowledge of compliance requirements, and prior experience working with a PEO highly preferred. The ideal candidate will bring a proactive, employee-centered approach to HR while maintaining efficient processes, accurate systems, and strong cross-functional partnerships.

Key Responsibilities

HR Operations & Administration

• Oversee end-to-end HR operations, including recruiting support, onboarding, offboarding, employee status changes, compliance documentation, and personnel file management.
• Maintain accurate and timely employee data across HRIS, ATS, and related HR platforms such as Deel, Greenhouse, Gusto, Rippling, or equivalent systems.
• Ensure HR processes and records are compliant with federal, state, and international labor laws.
• Manage day-to-day HR administration with a focus on accuracy, responsiveness, and process excellence.

Onboarding, Offboarding & Employee Lifecycle

• Lead comprehensive onboarding processes to ensure timely completion of new hire paperwork, equipment coordination, system access, and required training.
• Coordinate smooth and compliant offboarding processes, including termination documentation, asset recovery, and systems deactivation.
• Conduct new hire check-ins and exit interviews to gather feedback, identify trends, and recommend improvements to the employee experience.
• Support employee lifecycle changes such as promotions, transfers, compensation updates, and other employment actions.

Benefits Administration

• Support benefits administration, including enrollment, eligibility tracking, employee inquiries, and claims coordination.
• Partner with Finance on benefit changes, contractor payments, and internal approval processes.
• Educate employees on available benefits, enrollment windows, qualifying life events, and plan procedures.

Policy, Compliance & Risk Management

• Maintain and update the employee handbook, HR policies, compliance records, and related documentation.
• Ensure ongoing compliance with applicable employment laws and regulations, including FLSA, ADA, FMLA, COBRA, and relevant state and international requirements.
• Keep HR records, templates, and procedures audit-ready for internal reviews and regulatory inspections.
• Help mitigate organizational risk through consistent policy administration and documentation practices.

Performance Management, Culture & Engagement

• Facilitate performance review cycles, goal-setting processes, and manager support tools.
• Partner with leadership to drive employee engagement, recognition initiatives, and culture-building programs.
• Manage company-wide HR communications, including announcements, reminders, and internal updates through platforms such as Slack and email.

Employee Relations

• Serve as the primary point of contact for employee HR questions, concerns, and policy guidance.
• Support employee relations matters, including investigations, conflict resolution, and corrective action processes.
• Advise managers and employees on policy interpretation, workplace expectations, and performance-related matters.

HR Systems & Reporting

• Oversee HR systems, workflows, and data processes to ensure efficiency, accuracy, and scalability.
• Track and report on key HR metrics, including headcount, turnover, and compliance indicators.
• Identify opportunities to improve HR processes through automation, better documentation, and workflow enhancements.

Cross-Functional Collaboration

• Partner closely with Operations, Finance, Compliance, and company leadership on cross-functional initiatives.
• Support hiring teams with ATS workflows, job postings, interview scheduling, and candidate communication to ensure an efficient recruiting process.