Job Details

Position DescriptionThis position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.Essential Duties and ResponsibilitiesProductivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.Provide prompt, accurate and courteous responses to customersSolve routine and complex problems (Contact supervisor immediately for problems unable to solve)Answer incoming customer service orders as soon as possibleDisplay active listening and superior customer service skills for both external & internal customers.Document activity to the DDF systemConsistently check appropriate DDF screen for report results to call back to customerDisplay the ability to enter orders manually via our fax processDisplay the ability to operate the phone system effectivelyAdhere to work scheduleOther duties as assignedQualifications RequiredAbility to work independently and as a teamMust demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnelComputer knowledgeStrong customer service skillsSolid communication skills (including verbal, written and listening skills)Solid problem solving and decision making abilitiesGood organizational skillsExecute and prioritize multiple tasksProfessionalAbility to type 35 - 40 words per minuteFlexible and adaptable to changeMedical terminology / experience preferred but not requiredA minimum of a High school Diploma or equivalent requiredMust have high speed internet for Remote workEducationHigh School (preferred)SkillsComputer Skills (preferred)Customer Service (preferred)BenefitsTridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:Two weeks of vacation timeHealth Insurance after 30 days!Sick time8 paid holidaysSame day pay availableMedical insurance allowance, giving you the freedom to customize your plan to fit your needsDental insuranceVision insuranceDisability insuranceCompany paid life insurance401(k)Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr