Job Details

Auto Title Specialist

Acts and performs duties of Title Specialist for Credit Union of Texas. This position has constant interaction with staff and members and therefore must have strong customer service skills. Responsible for maintaining and completing all title documents and reports pertaining to department including, but not limited to, preparing paperwork for perfecting liens, auditing loan and lease titles to ensure accuracy, and completing necessary contractual documents to ensure a smooth transaction for Credit Union of Texas, member, and dealer. The Title Specialist answers telephone calls, works with staff and members in office regarding title issues, and helps in other areas within the department as necessary. The right candidate must be familiar with a variety of the auto industry's concepts, practices, and procedures.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Deliver outstanding service to both internal and external members that meets or exceeds our core values.
• Works under the direction of the Manager of Title Operations and assists with the overall operation of the department.
• Responsible for high-quality output, including complete and accurate title work, proper observance of all department policies and procedures, and responsive and professional member service.
• Participate in monthly team meetings to identify department, contact center, and store needs and opportunities.
• Build relationships with internal departments to understand business needs to improve collaboration.
• Verify required fees and forms necessary to perform transfer and record lien.
• Identify and prioritize outstanding titles from dealers, with a focus on those paid up front with a Letter of Guarantee.
• Escalate outstanding title issues to management for review.
• Interact with dealerships to instruct them on CUTX's procedures and requirements.
• Contact governmental taxing authorities to verify forms and fees as necessary.
• Handles various unique in-state and out-of-state transactions.
• Reviews all documents for accuracy.
• Answer title related questions from staff and provide direction on title related transactions as needed.
• Authorizes the payment of outstanding auto drafts upon proof of title transfer and lien perfection.
• Works various title reports and follows up on pending title work within established time frames to ensure timely processing of transactions, including making telephone calls to outside financial institutions and dealerships to track down outstanding titles when necessary.
• Handles release of lien and duplicate title requests from members.
• Releases titles on all paid in full loans.
• Prepares and walks title work to the tax office when necessary.
• Prepare loan documents to be scanned once all title work has been completed.
• Files new titles when received.
• Works with staff, members, and dealers to help resolve title related issues.
• May temporarily perform other duties as directed by Manager of Title Operations to maintain credit union operation and services.

Positions directly supervised: None

Specific knowledge, skills, and abilities required for this position:

• Experience with Microsoft Office/Windows Software, Episys, Sales Force, DocuSign, TXDMV, E-Titles, E-Tags, NADA, Black Book, Carfax, and Lexis Nexis.
• Personality is extremely important in this position. To fit in with the team, it's important to have a positive attitude, excellent work ethic and commitment to elite service.
• Must have strong communication, presentation, and interpersonal skills.
• Excellent verbal and written communications skills.
• Must feel comfortable relating to individuals on every level including senior executive level.
• Ability to prioritize tasks effectively and manage multiple deadlines
• Good decision-making abilities.
• Must be organized, a self-started, and have a keen attention to detail.

Education: High school graduate, G.E.D., or equivalent required.

Experience: One to two years related experience and/or training; or equivalent combination of education and experience. Titlework experience is preferred but not required.

Physical Activities and Requirements of this Position

Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Grasping - Using fingers and palm on an object.

Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions - Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing - Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Sedentary Work - While performing the duties of this job, the employee will frequently talk, hear, sit, drive, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb, or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds.

Working Conditions of this Position

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Mental Activities and Requirements of this Position

Reasoning Ability: The ability to use common sense or logic.

Detailed - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability: The level of ability required to perform math skills and operations.

Basic - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Language Ability: The level of ability required to communicate and understand written and oral language.

Typical - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural text. Ability to effectively present information and respond to questions from management, members, and various organization groups.

Compliance requirement

The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.