Job Details

Tour Ambassador

The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on the guest experience and how the guest relates to the overall venue experience. This position reports directly to the Tour Ambassador Supervisor.

Responsibilities:

• Greeting guests as they enter assigned areas.
• Ensuring safety of our guests while waiting, on tour or in assigned areas.
• Providing a high level of customer service for the guest, resolving issues and referring issues to a Supervisor as necessary to ensure a pleasant experience.
• Ability to perform and present information in a concise, legible manner to our guests must be able to speak loudly and clearly, and be able to manage a big group.
• Performs other duties as necessary or required by management.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)

Qualifications:

• HIGH level of demonstrated professionalism and customer service.
• Excellent written and verbal skills multi-lingual a plus.
• Energetic and outgoing personality.