Job Details

Service Manager

Little Elm Branch Management / Full-Time / On-Site

At ASCO, our motto is "We're On It" ready to serve, sell, quote, repair, rent, replace, and solve equipment challenges for our customers. We're looking for an ambitious Service Manager with a proven track record of managing service departments and a strong commitment to safety. The ideal candidate will bring exceptional customer service skills, a passion for driving revenue growth, and a dedication to developing a stellar team.

Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.

As a Service Manager, you'll lead the Service Department while collaborating closely with the Branch Manager to ensure operational efficiency, attract and develop top talent, and support customers in meeting their needs. You'll also play a key role in building and motivating a high-performing team of technicians and service support staff.

Key responsibilities include overseeing the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability. Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals. Recruit, train, and develop a high-performing team of technicians and support staff. Monitor and manage technician training requirements and development opportunities. Oversee repair work to ensure accurate and timely completion. Maintain proactive communication with customers, addressing concerns and providing updates. Conduct regular department meetings to discuss service work, safety, financial performance, and company updates. Ensure adequate resources (parts, personnel, schedules) to meet customer and company needs. Manage warranty claims, service quotes, and various administrative duties. Uphold and enforce safety standards across all operations.