Job Details

A company is looking for a Speech Analytics & Reporting Analyst to support speech analytics platforms and provide analytical reporting on call activity and performance metrics.Key ResponsibilitiesAdminister and support daily operations of speech analytics platforms, ensuring data accuracy and trend identificationAnalyze call recordings and speech data to identify compliance trends and prepare monthly client reporting packagesCollaborate with cross-functional teams to ensure reporting aligns with operational objectives and regulatory requirementsRequired QualificationsBachelor's degree in Business, Data Analytics, Information Systems, or related field preferred2+ years of experience in call center analytics, reporting, or operational data analysisExperience with speech analytics platforms and familiarity with dialer technologiesAdvanced proficiency in Microsoft Excel, including data analysis toolsKnowledge of collections industry regulations such as FDCPA and TCPA preferred