Job Details

Job DescriptionProvide service to annuity customers who possess a policy by responding to requests – processing their request in the admin systems. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of withdrawals, policy provisions, values, rider values, etc. Process transactions and fund transfers and other post‑issue transactions in the PHS admin systems. Efficiently access multiple electronic systems to provide complete response. Support special campaigns as needed, or project style work. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills. Interface with team personnel, management, and customers in reference to customer service issues. Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Monitor daily transactions to ensure policy and procedures are in accordance with service level agreement. Support department initiatives to drive continuous improvement and problem solving. Perform project and change request support for operations/PHS. Cultivate established relationships in other departments. Process corrections for client accounts. Review tax‑related reports and inquiries. Process any needed corrections.Principal ResponsibilitiesProvide service to annuity customers who possess a policy by responding to requests – processing their request in the admin systemsResearch and respond to requests and discuss options regarding various aspects of the policy, for example, status of withdrawals, policy provisions, values, rider values, etc.Process transactions and fund transfers and other post‑issue transactions in the PHS admin systemsEfficiently access multiple electronic systems to provide complete responseSupport special campaigns as needed, or project style workDXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skillsInterface with team personnel, management, and customers in reference to customer service issuesReview and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactionsMonitor daily transactions to ensure policy and procedures are in accordance with service level agreementSupport department initiatives to drive continuous improvement and problem solvingPerform project and change request support for operations/PHSCultivate established relationships in other departmentsProcess corrections for client accountsReview tax‑related reports and inquiries. Process any needed correctionsMandatory QualificationsHigh school diploma is required as minimum degree (diploma needs to be provided)2 years of Life Insurance and Annuities experience is requiredUnderstanding of annuity products as well as administrative post‑issue processing is requiredEmployment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre‑employment screening processes, and employment is conditioned to successfully clearing all required checksOther Important QualificationsExcellent oral & written communication skillsAbility to articulate ideasAbility to understand and respond clearly to customers in a dynamic, fast‑paced environment while promoting a quality imageDemonstrated ability to work in a team environment to improve the delivery of service to internal and external customersStrong organizational skillsDemonstrated ability to manage stressStrong computer skillsAbility to ‘think out of the box' to generate innovative process improvementsStrong math and analytical skillsWork EnvironmentThis position is fully remote within the United States onlyHome base, remote – Laptop will be providedTraining: 5‑6 weeks; typically, 8‑4:30/5pm CST; M‑FRegular work shift: Monday – Friday, core business hours are 7:30am to 5pm CST (8 hours shift)Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorshipAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Equal Opportunity EmployerDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify and provide all required posting information for federal, state, and local hiring laws. Acts of discrimination are prohibited and will be reported.Disability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process. More information on employment scams is available here.#J-18808-Ljbffr