Job Details

EMR Operations Manager

You can make a difference in the lives of others! At Heart to Heart Hospice, we provide "compassionate care from our hearts to yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones, during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Qualifications and Education Requirements

• Bachelor's degree required with at least two three years of related experience training, managing, and/or supporting one or more major modules of an EMR -- Required
• Two - three years' experience with Homecare Homebase Hospice EMR
• Two - three years' hospice experience
• Ability to travel up to 40 percent of the time (more if during special projects) Required
• Ability to train EMR system workflow and processes
• Advanced working understanding of the EMR information technology environment
• General working knowledge of hospice and palliative procedures, regulations (state and federal), and operational standards - Preferred
• Experience in planning, organizing and successfully supporting an EMR system across a multi-state organization.
• Effectively presents information and responds to questions from groups of managers, clients, and customers
• Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
• Must live in the Dallas-Fort Worth area
• Hybrid work-from-home environment (3 days office, 2 days home)

Full Time Benefits

• Competitive pay
• Medical, dental & vision insurance
• Paid time off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

Essential Duties:

• Provides daily oversight and quality assurance in support of the EMR and its vendors
• Manages compliance of EMR system policies and processes to ensure integrity of the data and system controls including but not limited to EMR ticketing system
• Works with the EMR department leadership agency and home office leadership to ensure the EMR system is operationally aligned with business priorities
• Responsible for completing HCHB related tickets in the IT ticketing system
• Participates in developing strategic plans for the support and education of company employees in relation to the electronic medical record system and its vendors
• Internal liaison for the EMR system to ensure ongoing responsiveness and communication with internal customers regarding questions, issues, and updates of the system.
• Responsible for taking rotation of afterhours HCHB phone or ticketing system support
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures
• Performance of other duties as required

It is this agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.