Job Details

Department: Grocery National AccountsReports To: SVP, CCOTravel Required: Up to 40%Work Type: OnsiteWhy Join Community Coffee?At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking tocreate a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.Position OverviewThe Director of Food & Dollar Channel is responsible for driving profitable growth, retailer strategy, and internal P&L performance across food and dollar retailers. This role leads a team of National Account Managers and category partners, ensuring retailer-specific strategies, price-pack architecture, and execution discipline are aligned to retailer economics and internal financial objectives.This role operates at both a strategic and executional level, translating enterprise priorities into customer-specific strategies while serving as a key voice in broader commercial planning. The Director partners closely with Marketing, RGM/Pricing, Supply Chain, and Sales Operations to deliver results across volume, revenue, and share.Key ResponsibilitiesRetail Strategy & Customer LeadershipDevelop and execute customer-specific retail strategies aligned to enterprise growth prioritiesLead annual joint business planning (JBP) and long-range customer planningEnsure strategies are grounded in shopper behavior, store format realities, and retailer margin economicsStrengthen strategic partnerships with retail customers through data-driven insights and proactive collaboration that drive category and trip growthRepresent the customer voice in internal planning and innovation discussionsCommercial Performance & Financial LeadershipOwn sales, margin, and net contribution performance for the Food & Dollar channelDeliver volume, revenue, profit, and share targets across assigned retail accountsMake disciplined trade-offs across price, pack, promotion, and media investmentsMonitor performance metrics and adjust plans to drive account growth and profitabilityAssortment, Pricing, Promotion & RGM OversightGuide price-pack architecture by store format or regionEnsure clear good / better / best logic across food and dollar retailersBalance value accessibility with margin protectionPrevent assortment creep and unproductive SKU proliferationPartner with Finance, RGM, and Analytics to evaluate promotion ROI, optimize mix, and increase profitable volumeCross-Functional LeadershipPartner with Product and Innovation on product launches and assortment changesServe as the primary Food & Dollar account voice for marketing and media planningCollaborate with Demand Planning and Supply Chain to align forecasts, inventory, and service levelsLeadership & CultureLead, coach, and develop high-performing retail sales leaders and account teamsSet clear expectations, priorities, and performance standardsFoster a culture of accountability, collaboration, and continuous improvementBuild strong internal partnerships grounded in trust and shared ownership of results* May be asked to perform additional duties as necessaryPosition RequirementsBachelor's degree required; MBA preferred10+ years of progressive experience owning assortment, pricing, and financial decisions within retail, marketplace, or CPG environmentsDemonstrated ability to manage profit and growth trade-offs across pricing, cost, margin, and customer programsStrong fluency using data and commercial systems to drive real-time decisions and anticipate riskProven success leading, coaching, and developing cross-functional and/or account teams, including setting clear direction, accountability, and performance expectationsInternal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human ResourcesFoundational CompetenciesBuilds TrustContinuous LearnerCustomer CentricEffective CommunicationIntegrityResults OrientedAdditional CompetenciesStrategic ThinkingEnterprise PerspectiveFinancial AcumenInfluenceStakeholder ManagementPhysical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:Frequently required to sitOccasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hearRegularly required to lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focusOur ValuesChampion PeopleInspire CreativityWow Our CustomersServe Our CommunitiesWin Together