Job Details

Role: Engagement Manager

Skills: Telecom - Network Management~Customer Relationship Management~Analytics~Project Management

Experience Required: 2-4 years

Role Descriptions:

• Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met.
• Build and maintain strong relationships with clients to drive satisfaction and retention.
• Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.

Essential Skills:

• Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains.
• Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure.
• Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification.
• Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.

Thanks,

Himanshu Aneja

(732) 993-7987 | Ext: 170