Job Details

A company is looking for a Member & Provider Care Specialist to join their Member & Provider Escalations team.Key ResponsibilitiesHandle inbound and outbound communications with members or providersManage assigned caseload and dashboard efficientlyIdentify, investigate, and resolve issues within determined SLAsRequired Qualifications1+ years in customer support, healthcare, tech, and/or related fieldExperience in a fast-paced environment6+ months of member and customer service experience1+ year of escalations experience in a customer service environment