Job Details

Overnight Dispatch Role

The overnight dispatch role is a dedicated shift from 11:00 PM to 7:30 AM, with occasional holiday shifts and rotating two consecutive off days. Occasional holiday shifts are required.

Primary duties include:

• Planning, communicating, and dispatching work orders, emergency line locates, and pipeline encroachment locates to the appropriate resources in a timely manner.
• Receiving and responding to customer emergency calls. Dispatching orders to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.
• Maintaining a collaborative relationship with other departments across the enterprise to facilitate the appropriate and timely resolution of customer needs. Responding to requests from customer service and field operations employees regarding work orders.
• Exercising independent decision-making in high-pressure situations. Managing stringent deadlines. Processing transactions based on designated level of authority. Recognizing when it is appropriate to refer issues to other departments or to other levels of authority.
• Assisting with construction, service, compliance orders, and pipeline safety items as directed by the Customer Service Organization and/or Regulated Utility Operations. Including scheduling or assigned construction/compliance orders. Dispatching enterprise construction crews to emergency situations.

Minimum requirements include:

• Educational/Experience Level: Requires a high school diploma or equivalent and three years of experience in a customer service, customer call center, dispatch operations, or closely related environment.
• Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
• Numeric Skills: Requires the ability to perform basic addition, subtraction, multiplication, and division.
• Computer Skills: Requires computer skills for data entry, reference, and/or retrieval tasks. Prefer experience with billing and/or dispatching systems.
• Soft Skills: Ability to apply soft skills to customer interactions.
• Work Conditions: Works in an indoor environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning, and/or lifting. Requires sitting for long periods of time.
• Other Requirements: This position is subject to shift work and to 24 hours/7 days a week operations. May be required to hold stand-by duty, holidays, weekends, emergency call outs, and occasional extended hours. As a safety-sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) are required.

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment and they include:

• Company-Provided Benefits
• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training
• Linked-In Learning

• Voluntary Benefits
• Retirement Savings Plan
• Medical Insurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care, and Limited Purpose Flexible Spending Accounts

Top Employer Recognitions:

• America's Best Employers Forbes Magazine
• The 100 Most Trustworthy Companies in America - Forbes Magazine
• Top Places to Work - Dallas Morning News
• Best Places to Work - Mississippi Business Journal
• Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

Job Family: Dispatch