Job Details

A company is looking for a Call Center Representative (Remote-NC).Key ResponsibilitiesAnswer inbound calls and assist callers by connecting them to the appropriate resources and providing informationReview call notes and demographic data for accuracy and completeness, ensuring confidentiality and compliance with regulationsProvide follow-up calls and handle complaints while maintaining a high level of customer satisfactionRequired QualificationsHigh School diploma and at least one year of experience in healthcare or mental health/substance use/intellectual/developmental disabilitiesAssociate degree or higher preferred, along with relevant experienceKnowledge of health, mental health, and Medicaid Managed Care systemsHigh level of computer skills and ability to multitaskBilingual preferred for one of the positions