Job Details

Overview:

Job Title: Technical Program Manager - Salesforce

Location:Plano, Texas

Work Type: Onsite

Experience Required: 8-12+ Years

Position Overview

We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Salesforce Service Cloud implementations to lead complex cross-functional initiatives.

This role requires deep technical acumen, strong stakeholder management skills, and proven ability to drive large-scale Salesforce programs from strategy through execution. The ideal candidate will act as the bridge between business, product, and engineering teams to deliver scalable, high-impact Salesforce solutions.

Key Responsibilities

Program & Implementation Leadership

• Lead end-to-end Salesforce Service Cloud programs, including planning, execution, and launch readiness.
• Drive implementation strategy, technical alignment, and delivery milestones.
• Oversee cross-functional execution across product, engineering, business, and operations teams.

Technical & Product Strategy

• Partner with architects and engineers to align Salesforce solutions with enterprise technical strategy.
• Support solution design reviews and ensure alignment with platform best practices.
• Translate business objectives into scalable technical roadmaps.

Stakeholder & Executive Management

• Serve as the primary point of contact for business stakeholders and senior leadership.
• Facilitate cross-functional alignment and resolve competing priorities.
• Provide clear status reporting, risk updates, and executive-level communications.

Process Optimization & Governance

• Develop and refine intake queue management processes.
• Establish scalable program governance frameworks.
• Drive continuous process improvement initiatives across Salesforce programs.

Risk & Issue Management

• Proactively identify program risks and implement mitigation strategies.
• Manage issue escalation paths across technical and business teams.
• Ensure program delivery aligns with timelines, scope, and budget expectations.

Metrics & Performance Tracking

• Define and track program KPIs and success metrics.
• Monitor adoption, performance, and operational efficiency improvements.
• Provide data-driven insights to leadership for decision-making.

Required Qualifications

• 8+ years of experience in Technical Program Management.
• Strong hands-on experience with Salesforce Service Cloud implementations.
• Demonstrated ability to manage complex enterprise programs.
• Strong technical acumen with understanding of Salesforce architecture and integrations.
• Proven experience in stakeholder management and executive communication.
• Experience leading cross-functional teams across business and engineering.
• Strong risk management and issue resolution capabilities.

Core Competencies

Salesforce Service Cloud | Technical Program Management | Enterprise Implementation | Cross-Functional Leadership | Stakeholder Management | Risk Mitigation | KPI Development | Launch Planning | Process Optimization | Intake Queue Governance