Job Details

Baylor University Medical Center - - Responsibilities: Facilitates patient satisfaction by visiting with patients to ensure patient's medical and non-medical needs are being met; Resolves immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and/or guest satisfaction and provides input to Guest Relations management for new products and services based on feedback; Obtains patient and family feedback on services provided by BSWH. Documents and reports complaints, concerns and compliments to involved departments and administration.; Assists patient and family with interpretation through American Sign Language, written translation and verbal language interpretation by using personal knowledge of interpretation and translation, arranging staff, volunteers and/or vendors to provide in-person communication by a credentialed interpreter, providing access to telephonic vendors, and utilizing conference calls through language line.; Provides scheduling, coordinating and conducting of campus tours for domestic and foreign visitors.