Job Details

Title: Student Services Coordinator

Employee Classification: Student Services Coordinator

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-International Affairs

Department: UNT-International Affairs-Gen-110300

Job Location: Denton

Salary: 50000

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

International Affairs is a guide and champion for campus internationalization at the University of North Texas. It is our mission to support the university's global endeavors and international initiatives. This position will be a part of the International Student and Scholar Services (ISSS) team. The ISSS Office at the University of North Texas provides compassionate immigration advice and support to UNT's 12,000 international students and scholars, and alumni.

Position Overview

Provide administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, registrar services, visa services, student life, advising, career counseling and academic services. Resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference.

Minimum Qualifications

Bachelor's degree in related field and two years of student services, student affairs, counseling, advising, or related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

* Considerable knowledge of university policies and procedures related to functional area (or ability to rapidly assimilate)
* Knowledge of Texas rules and regulations related to functional area (or ability to rapidly assimilate)
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgement based on an understanding of the organizational policies and activities.
* Strong teaching and presentation skills
* Strong problem-solving skills
* Ability to communicate effectively with various populations verbally and in writing and professionally represent the department and university
* Ability to develop and maintain effective working relationships with students, faculty, staff and the public
* Ability to work independently within minimal supervision
* Knowledge of safety and security precautions appropriate to work performed

Preferred Qualifications

• Considerable knowledge of university policies and procedures related to functional area (or ability to rapidly assimilate)
• Knowledge of Texas rules and regulations related to functional area (or ability to rapidly assimilate)
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgement based on an understanding of the organizational policies and activities.
• Strong teaching and presentation skills
• Strong problem-solving skills
• Ability to communicate effectively with various populations verbally and in writing and professionally represent the department and university
• Ability to develop and maintain effective working relationships with students, faculty, staff and the public
• Ability to work independently within minimal supervision
• Knowledge of safety and security precautions appropriate to work performed

Required License/Registration/Certifications

Job Duties

• Customer Service: Provide customer service to international students, scholars, faculty and the public. Determine the nature of the service needed and refer individuals to the appropriate advisor. Manage all incoming phone calls, faxes, and requests for assistance and advising.
• Front Desk Operations: Responsible for front desk operations, including customer service, process improvement, campus relationship building, and general management, including student assistant hiring and training, supervision, time keeping, and scheduling.
• Recordkeeping: Responsible for recordkeeping, immigration document processing, and office purchasing. May be assigned Designated School Official duties as needed.
• Training: Responsible for training the student assistant team on immigration regulations and front desk operations. Grey immigration areas are pushed to an appropriate international student advisor, senior immigration advisor, associate director, or senior director.

Physical Requirements

Communicating with others to exchange information.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F 8-5

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here .

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.