Job Details

Project Manager

Position Summary

The Project Manager (PM) at SpectrumVoIP is responsible for overseeing the implementation of new service for our customers. The ideal candidate will possess excellent verbal and written communication skills, strong time management and work ethic. This position will be located in our Plano, TX office.

SpectrumVoIP is one of the largest Texas based Business VoIP phone service companies. We offer businesses cost saving opportunities on their phone bill, increase their current features, and upgrade their internet - all of which are very attractive to business owners. We offer a fun, casual and energetic working environment with motivated people who care about what they do.

Essential Job Functions

Manage customers through SpectrumVoIP's on-boarding process.

Obtain necessary technical and business information required from customers/vendors and update records in our CRM

Delegate tasks on the project to other departments best positioned to complete them

Make effective decisions when presented with multiple options for how to progress with project

Serve as a point of contact for team members and the client, so that all parties are kept up to date with the progress of the project and actions are clearly laid out

Monitor progress and provide updates to management on project progress on a consistent basis to maintain standards expected.

Meet deadlines and produce efficient, high quality work to ensure client expectations are exceeded and met.

Measure project performance to identify areas of improvement

Maintain and build trusted relationships with leadership, colleagues, and staff

Acts as the first escalation contact for orders that do not go as planned during onboarding.

Follows up with customers after delivery of service to ensure that service has been delivered to the customer's satisfaction and to hand off the project to the service team for future maintenance.

Occasionally works outside of normal business hours to accommodate delivery specifications.

Other duties as assigned

Skills, Knowledge and Abilities

Strong verbal, written, analytical and interpersonal skills.

Willingness to perform work on projects as well as direct them.

Ability to manage multiple tasks and projects, and effectively prioritize and execute tasks in a high-pressure environment.

Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally.

Experience in project management, coordination or logistics a plus.

Job Requirements

· Bachelor's degree or degree from an accredited college/university or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

· 5+ years' experience in project management or logistics, preferred

· Experience in the Telecommunications industry preferred

• Must be dependable and able to work a Monday through Friday 8am-5pm work schedule, with some flexibility when needed.