Job Details

General Manager

Join our team at Aussie Pet Mobile as a General Manager. In this role, you will oversee the daily operations of our mobile grooming salon, ensuring a safe, high-standard environment for pets and a productive, positive atmosphere for staff. This role balances business administration (scheduling, inventory, and KPIs) with client relations and team leadership. The ideal candidate is a pet-lover with a sharp eye for operational efficiency.

Benefits/Perks:

• Paid Training
• PTO
• Competitive Compensation
• Supplies/Tools Provided
• Great Benefits

Key Responsibilities:

• Operational Leadership
• Workflow Management: Oversee the daily grooming schedule to maximize productivity.
• Facility Oversight: Ensure the mobile salons meet all health and safety regulations. Maintain a high standard of cleanliness and ensure all equipment (tables, tubs, dryers, clippers) is in peak working condition.
• Inventory Control: Manage the ordering of shampoos, tools, and supplies.
• Team Management
• Staff Supervision: Recruit, train, and mentor a team of experienced groomers and receptionists.
• Scheduling: Create weekly staff rotations that align with booking demand.
• Performance Reviews: Conduct regular check-ins to provide feedback ensuring each associate maintains high morale.
• Client & Pet Relations
• Customer Experience: Act as the primary point of contact for complex client inquiries or complaints, ensuring every "pet parent" leaves satisfied.
• Safety Protocols: Enforce strict safety handling procedures to minimize stress for the pets and prevent injuries to staff.
• Quality Control: Perform routine checks on mobile grooming equipment ensuring they meet signature standards.
• Business Growth
• Financial Tracking: Monitor daily revenue, labor costs, and rebooking rates.
• Marketing Support: Coordinate with the owner on local promotions, social media content, and loyalty programs.

Required Qualifications & Skills:

• Experience: 3+ years in a management role, preferably in the pet industry, veterinary field, or high-end retail/hospitality.
• Animal Knowledge: Strong understanding of dog breeds, behavior, and basic health signs. (Grooming certification is a plus).
• Tech Savvy: Proficiency with technology, scheduling software and basic office suites.
• Soft Skills: Exceptional "patience of a saint"both for demanding owners and employee relations.

This role has remote flexibility. Onboarding is required on-site with no less than one day a week on-site. Other days can be remote as needed.

At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated Hydrobath TM, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco friendly van and consider the safety of our pets and groomers to be our top priority. We would love to have you join our team and work with us to keep our country's pets cute and clean!