Raising Cane's - 6800 Bishop Road - Responsibilities: Engage with our Customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics; Thoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software; Follow processes and procedures and work diligently to recover Customers on the first contact; Ability to multi-task, while maintaining attention to detail and working quickly